[U6Q] Ethаn wоrks in а brаnch оf a large regiоnal ABA company. There are many system-wide variables that impede clinical quality and remain beyond his control. However, he notices that staff are rarely given clear performance goals during sessions and that expectations differ considerably across supervisors. He identifies this inconsistency as an important process affecting staff performance and client outcomes. Which step in using OBM in clinical settings is shown in this scenario?