A furniture mаnufаcturer kicked оff а Six Sigma prоject tо reduce the cycle time for its best-selling line of home office furniture. A value-add analysis showed a significant difference in workflow between product lines. The team is in the Improve phase and evaluating several solutions. The table below summarizes scores against decision criteria for the solutions. CRITERIA AND WEIGHT Cost CTQ Impact Customer Satisfaction IDEA 3 4 1 TOTAL SCORE A 4 5 5 (a) B 4 4 4 (b) C 2 2 2 (c) Scoring: 1 = Worse and 5 = Better What is the total score for idea A? [sa] What is the total score for idea B? [sb] What is the total score for idea C? [sc] Which idea should the team pick? [select] (enter A, B or C)