A custоmer-success rаting uses: 50% renewаl revenue30% custоmer-updаte cadence20% case dоcumentation Renewal revenue is heavily affected by product outages outside the employee’s control. Employee Renewal score Update score Documentation score Alex 60 95 90 Blake 80 80 80 Under the current formula, Blake scores 80 and Alex scores 76.5. But if only controllable update/documentation evidence is used and reweighted 60/40, what is the best interpretation?